Refund Policy
Last updated: January 27, 2026
1. Satisfaction Guarantee
At LocaleKit, we stand behind our product. If you are not completely satisfied with your purchase, we offer a 14-day money-back guarantee for all new subscriptions and license purchases.
2. Merchant of Record
Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns.
3. Eligibility for Refund
To be eligible for a refund, you must meet the following criteria: - Your request is submitted within 14 days of the original purchase date. - You have contacted our support team to resolve any technical issues preventing you from using the software. - You have not violated our Terms of Service.
4. How to Request a Refund
To request a refund, please email us at support@localekit.com with the following information: - Order ID (found in your email confirmation from Paddle). - The email address used for the purchase. - A brief explanation of why you are requesting a refund (this helps us improve). Alternatively, you can contact Paddle directly for assistance with your order at paddle.net.
5. Processing Time
Once your refund is approved, it will be processed immediately by Paddle. The credit will automatically be applied to your credit card or original method of payment, typically within 5-10 business days, depending on your bank's processing times.
6. Contact Us
If you have any questions about this Refund Policy, please contact us at: support@localekit.com
LocaleKit